Rideshare programs, including the San Francisco-based Lyft, have been gaining in popularity over the past several years and is greatly impacting the taxi industry. They are more affordable and more convenient than taking a traditional taxi or using another cab service, and they have a convenient app that makes it easy to match with a driver in your area and securely pay for services and tip by using the app. In this article, we will take a look at the features and problems of the Lyft driver app.
Since its early days in San Francisco, Lyft now operates in over 200 cities across the US and all you need is a simple app. The first step to participating in the rideshare service through Lyft is to download the app from the app store or Google Pay from your iOS or Android device. Similar to the Uber app, it is free to download and straightforward to use.
Simply open the app after it has downloaded and you can easily and quickly select your ride type by using the available icons without the need for a phone number. The app also from the app store gives you a map that shows what your location is and you need to confirm that the location is correct by looking at the pin on the map. Next, you tap the “Set Pickup” button and add your destination.
The rideshare service app also makes it convenient to pay, so you never have to worry about not having cash on you. You securely send payment through the app and have the option to include the driver’s tip. It is not just a carpooling service, which is great for the environment, it also offers a “card-pooling” service as the app has the capability to allow you to split the costs of the ride with fellow passengers using different credit cards.The Lyft Driver App works for both drivers and passengers, so there is no need to download a second app. To switch between passenger and driver, all you have to do is tap on the profile picture in the upper left-hand corner and tap on the “switch mode” button that is on the bottom.
Sign up now as an Lyft driver and receive a $40 to $750 bonus, depending on your city, after you start driving
Main Lyft Driver App Features
There are many features that make the Lyft app a great app to use when it comes to finding a ride share service in your area. It takes no time at all once you sign into the app to schedule your pickup and get to your desired location on time.
The Lyft app is a beneficial tool for both drivers and passengers, especially when it comes to the point of reviewing each other and rating the service that was given or received.
Since the app is regularly updated, you are sure to receive all updates and solutions to problems that the app may have experienced. You also are updated with new features as soon as they come out.
- You can schedule Lyft rides up to a week in advance
- Invite friends to try out Lyft, and you can receive a $10 credit when they take their first ride
- Connect with drivers with just a tap
- Pay and tip
The app is updated weekly, so you can be sure that you are getting the most up-to-date information and the best running version of the app available. If you experience any problems while using the app, you are encouraged to let them know so that they can fix the issue as soon as possible.
The driver app looks similar to the passenger app, and both are straightforward and easy to use. The app automatically tracks the ride and navigation for the driver. It is as easy as tapping on a button to start, a button to finish, and a button to rate the passenger.
Same applies to the passengers. It’s easy to tap features allow finding a driver near you and paying, tipping, and reviewing them as quick as a tap.
Possible Problems with the Lyft Driver App
There have been a few reported problems when it comes to using the app to request a ride. A person had tapped and verified their location and Lyft connected them with a taxi driver that was only a few minutes away. The passenger watched the map to see where the taxi driver was and noticed that the for-hire vehicle began to turn into the opposite direction and proceed to get further from the passenger.
In response to the problem, it seems that maybe the driver of the for-hire vehicle didn’t connect on his end. He didn’t see the passenger request even though the app said that they were connected. The app might also not show the exact location of the driver; rather it shows an approximate location. So, when it says they are only two minutes away, they can be a little further.
You should also keep in mind that estimated arrival times may vary, especially if there is construction in the area that makes the driver detour, or congestion due to traffic.
Phone or Connectivity Issues
Sometimes you may experience a problem with the Lyft app due to problems with your phone connecting, or you are in a sketchy service area for your cell provider. The following can occur if this is the case:
- You can miss a text notification and receive it later
- The app freezes and stops responding to your taps
- You cannot accept the request, even though the app is showing that it is counting down
- The app freezes, and you cannot close or open it
- You can’t log into driver mode or switch between passenger and driver profiles
The general rule when technology fails us is to restart the device and see if it fixes the problem. The same rule of thumb applies to the Lyft app as well. If you are experiencing any issues, restart your phone and then proceed to sign back into the app. If you still experience the same problem, you may have to uninstall the app altogether and reinstall it to fix any glitches due to the app or the phone.
Some Other Steps to Take:
- Make sure you don’t have a lot of apps running unnecessarily. The only apps running should be the ones you are currently utilizing.
- Make sure you are performing all the required phone and software updates
- In some cases, you can reset your network connection by turning airplane mode on and off; this may also help reset your location
- Make sure that data is enabled on your device
Driver Summary Issues
If you are a Lyft driver and are having problems obtaining your driver summary then be sure you have the correct email address, you were driving at the correct times, and check for any unresolved issues that may be on Lyft’s end. If you can’t find a solution the problem, contact Lyft for resolution.
Whether you are a driver or a passenger, you want to make sure that location is enabled on your phone so that the app can track your exact location. If you have inaccurate location data it could mean you have incorrect phone settings, the placement of your phone is poor (if you are a driver) or the phone itself may be defective.
When the Lyft app gives you the box that asks you if Lyft can access your location while you are using the app, be sure to click “OK” or it will not allow sharing of your location. If you want to match up with a driver or passenger, you need to show where you are and if you are available in the desired area.
Always confirm that the location pin on the map is correctly displaying your pickup location, if the driver is unable to find you due to problem location settings, they will cancel the ride, and you will have to request a new one.
Lyft Driver App Reviews
The following are real life reviews from actual Lyft drivers and passengers discussing the ease of use of the app and the experience of Lyft service as a whole.
Driver and Passenger Reviews
“I have seen a lot when I have driven for Lyft. I have seen people laugh and I have seen people cry. I have seen couples madly in love, and I have seen couples fighting like the world is about to end. But, most of all, I have seen drunk people. Tons and tons of drunk people, meaning they are not themselves driving. But looking back on my Lyft experience, I have nothing bad to say about the company. They provide me with extra money, and I can work whatever hours I want, whenever I want. All I have to do is push the driver button, and I’m in business.” ★★★★★★
“Extremely easy and helpful. Quick pick up and nice drivers.” 1/28/17 ★★★★★
“Lyft is amazing and often better than Uber! I’ve been both passenger and driver. Better options and cheaper fares. No real reason to use any other rideshare or taxi service.” 1/26/17 ★★★★★
“Cons – for regular cab rides you are shown a price range instead of an exact price, Lyft lines are not much different to regular cab prices. Pros – app is easy to use and manage.” 1/24/17 ★★★★☆
“This app is okay, but it wouldn’t let me choose between different ride options and it also wouldn’t show a price estimate, and it took three times to request a Lyft because it kept saying poor connectivity.” 1/26/17 ★★☆☆☆
“Great concept but don’t download until you are ready to use. You lose the free ride credit if you don’t use it within a time period.” 1/24/17 ★★★☆☆
“Fix the app please, always have problems showing how far or how many minutes for picking up a passenger, also the app always loses connection. I never have problems with Uber app, must be the Lyft app that is having issues.” 1/27/17 ★★★☆☆
“Not able to use PayPal as a form of payment. Always receiving an error or it doesn’t recognize my PayPal account when updating the account.” 1/29/17 ★☆☆☆☆
“I’ve been trying for a week now to get money I tried to cash out for, but the amount didn’t go through. I went to the online email help, and they keep saying the same thing, to basically wait for my money to pop back up on the account. I still haven’t gotten this issue resolved. Still missing $62.53 of money I worked hard for.” ★☆☆☆☆
When analyzing the features and ease of use when it comes to the Lyft app for both drivers and passengers, the feedback has been mostly positive, especially when it compares to other rideshare apps like Uber.
It is easy and straightforward to use and includes the convenience of managing your account, settings, ride history, and payments all in one area. Plus you get the added convenience of being able to split the cost of the fare with a fellow passenger.
The driver mode of the Lyft app is similar to the passenger mode, but you also have the added feature of handling the amount of money you are earning, and it makes it easy to request your cash out for money earned.
You also have the ability to access the referral system through the app so if you like the service you received you can use the app to send a message to a friend and refer them. In return, they will get their first ride free after they download the app and you will receive a $10 credit toward your next ride, once it is accepted, for offering the referral.
In addition, all drivers are vetted through a background check, the license plate numbers are recorded, and each driver comes with comprehensive driver insurance for complete peace of mind. So, if you are looking for a New York City taxi, but you are tired of having to hail a cab or wait lengthy periods of time for one to get to you, then you will love the ease and convenience of the Lyft app. No more waiting around or worrying about having cash on you. No more fighting with your fellow passenger about who is responsible for paying fare this time around – one quick tap of the app and Lyft taxi drivers will be waiting close by.
As a rideshare company, Lyft always puts its passengers first. If you experience any issues with the app, whether you are a passenger, driver, or both, simply let Lyft know, and they are quick to respond. They update their app weekly to cut down on any issues you may experience which makes the app run smoother and relatively glitch-free.
Sign up now as an Lyft driver and receive a $40 to $750 bonus, depending on your city, after you start driving
Sign up now as a Lyft rider and get $15 off your first ride!